| KPI | 2Q25 | 3Q25 | 4Q25 | 1Q26 | 2025 Ave |
|---|---|---|---|---|---|
| Animal Quality | 99.84% | 99.89% | 99.89% | 99.95% | 99.88% |
| Quality | 99.33% | 99.30% | 99.30% | 99.35% | 99.32% |
| Delivery | 99.47% | 99.56% | 99.59% | 99.47% | 99.56% |
Animal Quality
Animal Quality = # defective animals reported by customer as Taconic responsibility / Total # animals shipped
Quality
Overall Quality = # of complaint events attributed as Taconic responsibility (not including animal quality & delivery events) / Total # of order fulfillments
Delivery
Delivery = # of error free deliveries / Total # of shipments
Taconic's Customer Quality team is available to review Taconic's KPIs and account-specific customer feedback via quality review meetings.