Taconic Biosciences' experienced team can provide all the information you need to place and process your orders for our animal models and services. The team consists of Client Relationship Managers, Customer Service Representatives, and Subject Matter Experts with extended access to animal production personnel and board-certified veterinarians.
Customer Service
European Customer Services:
Phone (Europe and Denmark): +45 70 23 04 05
Phone (Germany): +49 214 50 68 023
Hours (Monday - Friday): 7 a.m. - 5:00 p.m. CET
North American Customer Services:
Phone: +1 (518) 697-3915
Toll-free: 888-TACONIC +1 (888) 822-6642
Hours (Monday - Friday): 7 a.m. - 6:00 p.m. ET
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- US - Domestic
- US - International
- EU - Domestic
- EU - International
Orders must be submitted by 3:00pm ET the day prior to shipment
Colony Management/Custom Model Generation Services Orders must be submitted by 3:00pm ET 5 days prior to shipment
Orders, including Colony Management/Custom Model Generation Services:
- Canada: by 3:00pm ET Friday the week prior to shipment
- Rest of World: Country dependent, but at minimum by 3:00pm ET Tuesday the week prior to shipment. Some countries require more lead time - Customer Service will provide specific lead times for your order destination.
Orders must be submitted by 3:00pm CET the day prior to shipment
Colony Management/Custom Model Generation Services Orders must be submitted by 3:00pm CET 5 days prior to shipment
Orders must be submitted, at minimum, by 3:00pm CET Thursday the week prior to shipment. Some countries require more lead time - Customer Service will provide specific lead times for your order destination.
Colony Management/Custom Model Generation Services Orders must be submitted, at minimum, by 3:00pm CET Tuesday the week prior to shipment. Some countries require more lead time - Customer Service will provide specific lead times for your order destination.