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Live chat hours:
US: Monday - Thursday (7 a.m. - 6 p.m. ET), excluding Holidays | Fridays: (7a.m. - 4:30 p.m. ET)
EU: Monday - Friday (7 a.m. - 5 p.m. CET), excluding Holidays.

Standard business hours:
US: Monday - Thursday (7 a.m. - 6 p.m. ET), excluding Holidays | Fridays: (7a.m. - 4:30 p.m. ET)
EU: Monday - Friday (7 a.m. - 5 p.m. CET), excluding Holidays.

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If you need immediate assistance, please contact Customer Service:

Taconic Corporate Offices

Email: info@taconic.com
Phone: +1 (518) 697-3900
273 Hover Ave., Germantown, NY 12526

North American Customer Service

Email: info@taconic.com
Phone: +1 (518) 697-3915
Toll-free: +1 (888) 822-6642 
Hours: (Monday - Thursday): 7 a.m. - 6 p.m. ET | (Fridays): 7a.m. - 4:40p.m.

European Customer Service

Email: info@taconic.com
Phone (Europe and Denmark): +45 70 23 04 05
Phone (Germany): +49 214 50 68 023
Hours: (Monday - Friday): 7 a.m. - 5 p.m. CET

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eTACONIC® - Our customer portal for Custom Breeding Services. Access your colony inventory in real time.
My Genotyping Account - Log in to your Transnetyx account

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