Key Performance Indicators (KPIs)

KPI 2021 YTD Ave Q1 Q2 Q3 Q4 2022 YTD Ave
Customer Quality 99.04% 97.21% 97.37%
Delivery 99.76% 99.84% 99.84%
Quality
Overall Quality = # of complaint events attributed as Taconic responsibility (not including delayed delivery events) / Total # of Sales Orders (shipped + services sales agreements)

Delivery
On Time Delivery = # of product or service delayed delivery events attributed as Taconic responsibility / Total # of Sales Orders (shipped + services sales agreements)

Taconic's Customer Quality team is available to review Taconic's KPIs and account specific customer feedback via quality review meeting.

Contact us to request a Quality Review meeting.
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