Key Performance Indicators (KPIs)

KPI 2022 YTD Ave 3Q22 4Q22 1Q23 2Q23 2023 YTD Ave
Customer Quality 98.90% 98.69% 98.90% 98.22% 98.46% 98.32%
Delivery 99.94% 99.91% 99.94% 99.83% 99.88% 99.87%
Quality
Overall Quality = # of complaint events attributed as Taconic responsibility (not including delayed delivery events) / Total # of Sales Orders (shipped + services sales agreements)

Delivery
On Time Delivery = # of product or service delayed delivery events attributed as Taconic responsibility / Total # of Sales Orders (shipped + services sales agreements)

Taconic's Customer Quality team is available to review Taconic's KPIs and account specific customer feedback via quality review meeting.

Contact us to request a Quality Review meeting.
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