Key Performance Indicators (KPIs)

KPI 2020 YTD Ave Q1 Q2 Q3 Q4 2021 YTD Ave
Customer Quality 99.34% 99.01% 98.91% 99.08% 99.00%
Delivery 99.67% 99.70% 99.78% 99.71% 99.73%
Quality
Overall Quality = # of complaint events attributed as Taconic responsibility (not including delayed delivery events) / Total # of Sales Orders (shipped + services sales agreements)

Delivery
On Time Delivery = # of product or service delayed delivery events attributed as Taconic responsibility / Total # of Sales Orders (shipped + services sales agreements)

Taconic's Customer Quality team is available to review Taconic's KPIs and account specific customer feedback via quality review meeting.

Contact us to request a Quality Review meeting.
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