Key Performance Indicators (KPIs)

KPI 2019 YTD Avg Q1 Q2 Q3 Q4 2020 YTD Avg
Customer Quality 99.18% 99.30% 99.52% 99.41%
Delivery 99.65% 99.86% 99.72% 99.78%
Quality
Overall Quality = # of complaint events attributed as Taconic responsibility (not including delayed delivery events) / Total # of Sales Orders (shipped + services sales agreements)

Delivery
On Time Delivery = # of product or service delayed delivery events attributed as Taconic responsibility / Total # of Sales Orders (shipped + services sales agreements)

Taconic's Customer Quality team is available to review Taconic's KPIs and account specific customer feedback via quality review meeting.

Contact us to request a Quality Review meeting.