Key Performance Indicators (KPIs)

	KPI	2022 YTD Ave	3Q22	4Q22	1Q23	2Q23	2023 YTD Ave
Customer	Quality	98.90%	98.69%	98.90%	98.22%	98.46%	98.32%
Customer	Delivery	99.94%	99.91%	99.94%	99.83%	99.88%	99.87%

Quality: Overall Quality = # of complaint events attributed as Taconic responsibility (not including delayed delivery events) / Total # of Sales Orders (shipped + services sales agreements)
Delivery: On Time Delivery = # of product or service delayed delivery events attributed as Taconic responsibility / Total # of Sales Orders (shipped + services sales agreements); Taconic's Customer Quality team is available to review Taconic's KPIs and account specific customer feedback via quality review meeting.; Contact us to request a Quality Review meeting.