What our problem solvers say:
“My Career at Taconic Biosciences started in January 2014 in the Customer Service department. Over the next two and a half years, my daily tasks included quote creation and order placement from requests submitted by email, fax, or phone. I would also run reports to assist what deliveries were arriving each week at major institutions and universities, triage every incoming request via cloud-based software, and helped come up with an Emergency work-from-home plan. Once I transitioned to the role of Senior Specialist Customer Resolution, I began to assist with error and quality documentation in the Quality Assurance database, investigate the root cause analysis as to how and why the issue happened, and suggest corrective actions when appropriate. In my final role in Customer Service I assisted with the communication and order entry for some of Taconic's most well-known customers.
Over the last two years I have been working in the Marketing Technology and Communications department. I always had an interest in learning about HTML and CSS, but admittedly had no real experience — outside of my personal WordPress site or MySpace (well over a decade ago). Nevertheless my supervisor saw potential in me because of my product knowledge — and interest, and has been a great mentor since. My daily routine involves ensuring the forms and electronically requested documents are functioning correctly, proofreading and copyediting posts/emails/web pages/press releases, facilitating posts onto our numerous blogs, performing error corrections, website improvements, assisting with improving our site's SEO rankings by identifying and resolving site crawl issues, and ongoing documentation of processes. A current project I am working on is revising our Webinars page to something more than just a list of links.
Being a member of two phenomenal teams here at Taconic has been a pleasure, and I have gotten to know and befriend many great, smart people. Whether it is assisting a customer or organizing and participating in the countless potluck luncheons — I never know what to expect day-to-day here at Taconic Biosciences.”Kristofer, Web Content Specialist in Germantown, NY