In the United States, Taconic operates four sites from which animals are shipped to clients. These sites are Germantown, NY, Albany, NY, Cambridge City, IN, and Oxnard, CA. Customers can request that their shipments be sourced from a specific Site and/or Barrier Unit location when they place their orders. The source Barrier Unit location can be determined by examining the Shipping Label on the Taconic Transit Cage™ (TTC™) in which their animals are delivered.
In the U.S.A., direct truck delivery routes include weekly or twice-weekly shipments throughout the Northeast, to eastern Canada, the Carolinas and the Midwest. On the West Coast U.S.A., weekly or more frequent deliveries are made to the San Francisco area, Los Angeles and San Diego. All direct deliveries are made in pre-sanitized trucks that are fully insulated and environmentally controlled to maintain proper temperatures in the animal holding compartments. Most direct deliveries are completed within twenty-four hours of the time the animals leave their Barrier Unit colonies.
United States and international air shipments are coordinated with air forwarders to give Taconic customers either same day or next day delivery. Domestic shipments are made through the local offices of air carriers who have worked with Taconic for several years and are accustomed to expediting shipments of live animals. Direct air flights to international locations are arranged from virtually every major airport in the Northeast and Los Angeles International Airport in California.
All Taconic rats and mice are packed in sterilized Taconic Transit Cages™ (TTC™s) to said page] prior to exiting from their Barrier Unit colonies. This assures that the animals' barrier environment is unbroken from the Taconic source Barrier Unit to the customer's receiving dock. An ad libitum water source is provided via either Transit Kits' TM or sterilized agar based gels. Commercial mice and rats are packed in TTC™'s in accordance with prescribed densities thus enabling customers to estimate the number of TTC™'s that will be used to fill their orders. Germfree animals are shipped in the Taconic Germfree Shipper. Shipments of mice and rats under contract to clients will be packed in accordance with client requirements.
To place orders or request information, phone our Customer Service Representatives at 888-TACONIC (822-6642) between 7:00 a.m. and 6:00 p.m. Eastern Time or FAX 518- 697-3910. You may also order by sending an e-mail to Customer Service or use our Web Site form to initiate an order with Customer Service. Orders are accepted up to 5:00 p.m. of the day before they are packed for shipping. Animals are packed 1-2 days in advance of the delivery date, depending upon their estimated time in transit.
When your order is placed and scheduled for shipment, our Customer Service Representative will verbally confirm the order specifications with you and give you a Sales Order Number. This is our assurance to you that your order will be filled within the specifications and delivered on the date(s) requested. No order is processed unless a Sales Order Number is issued. Please retain it and refer to it if you need to subsequently change your order specifications.
Orders may be canceled or changed up to two days prior to the scheduled shipment date (not necessarily the same as the delivery date) or the scheduled surgery date. Orders are non-cancelable as of the day prior to shipment or surgery.
Shipments must be inspected upon receipt, and any discrepancies must be reported immediately to Taconic Customer Service by phone at 888-TACONIC (882-6642) or FAX to 518-697-3910 or send an e-mail to: custserv@taconic.com.
To request Taconic literature, Animal Health Reports or price lists, contact our Customer Service Representatives by phone at 888-TACONIC or 518-697-3915 or FAX to 518-697-3910 or send an e-mail to: custserv@taconic.com. They also can provide you with delivery schedules and costs. For technical information, ask to speak to a member of our technical staff.
In Europe, Taconic operates three sites in Denmark from which animals are shipped to clients. These Sites are Bomholt, Tornbjergvej and Hallingore. Customers can request that their shipments be sourced from a specific Site and/or Barrier Unit location when they place their orders or they can determine the source Barrier Unit location by examining the Shipping Label on the Taconic Transit Cage™ (TTC™) in which their animals are delivered.
Taconic has an extensive and regularly scheduled network of truck routes encompassing most of Denmark, Sweden, Norway and Germany. All direct deliveries are made in pre-sanitized trucks that are fully insulated and environmentally controlled to maintain proper temperatures in the animal holding compartments. Most direct deliveries are completed within twenty-four hours of the time the animals leave their Barrier Unit colonies. For world wide export, business air freight from Copenhagen or Billund Airport is used to service European customers within 24 hours from dispatch. For more distant destinations a longer transit time can occur. A client can choose to have the animals sent to the airport nearest their address and is then responsible for the transport from the airport to their facility (a door-to-airport delivery). Or a client can choose to have the animals delivered directly to their facility (a door-to-door delivery).
All Taconic rats and mice are packed in sterilized Taconic Transit Cages™ (TTC™'s ) to said page] prior to exiting from their Barrier Unit colonies. This assures that the animals' barrier environment is unbroken from the Taconic source Barrier Unit to the customer's receiving dock. An ad libitum water source is provided via either Transit Kits' TM or sterilized agar based gels. Germfree animals are shipped in the Taconic Germfree Shipper. Shipments of mice and rats under contract to clients will be packed in accordance with client requirements.
To place orders or request information, phone our Customer Service Representatives at +45 70 23 04 05 between 08:00 and 16:00 Central European Time (CET), Monday through Thursday and 08:00 and 15:00 CET on Friday. Orders may be faxed to +45 86 84 16 99. You may also order by sending an e-mail to Customer Service or use our Web Site form to initiate an order with Customer Service.
Orders are accepted up to 9:00 CET of the day prior to your requested shipment date. Advance orders are advised to assure availability.
Verbal orders for immediate shipment are accepted when accompanied by a valid purchase order number. Please remember that no order can be processed unless we have a purchase order number provided by authorized personnel.
Orders for standard animal models may be canceled or changed up to two days prior to the date of packing or the scheduled surgery date. Orders are non-cancelable as of the day prior to shipment or surgery. Cancellation of standing orders needs a minimum of 4 weeks' notice. Taconic reserves the right to charge for late cancellations or changes to confirmed orders and/or delivery arrangements. Orders for transgenic models are non-cancelable 4 weeks prior to the date of packing due to genotyping being performed.
Shipments must be inspected upon receipt, and any discrepancies must be reported immediately to Taconic Customer Service by telephone at +45 70 23 04 05 or by fax to +45 69 80 35 99 or send an e-mail to: TaconicEurope@taconic.com.
To request Taconic literature, Animal Health Reports or price lists, contact our Customer Service Representatives by telephone at +45 70 23 04 05 or by fax to +45 69 80 35 99 or send an e-mail to: TaconicEurope@taconic.com. They also can provide you with delivery schedules and costs. For technical information, ask to speak to a member of our technical staff.
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