Response to Suspicious or Positive Findings
Taconic recognizes that health quality is critically important to our clients. Taconic has a standing cross functional global team, the Response Team (Team), to rapidly address health test results that may have direct and/or significant consequences to customers. This team is mobilized with any suspicious or concerning health result and when there are issues or concerns impacting physical plants/maintenance (biosecurity) for animal locations.
The Team headed up by Quality Assurance and standing members include: Quality Assurance, Veterinary Sciences, Animal Barrier Production Operations, Genetics, Gnotobiotics Operations, Health Services, Quality Control Laboratory Management, Plant Management, Production and Capacity Planning, and Customer Services. Additional ad hoc members to the Team may be added at the discretion of the Team to address the customers and/or Products and services potentially impacted.
Health testing laboratories routinely notify veterinarians in Veterinary Sciences of all results. In instances of suspicious, unusual, or unanticipated test results, the testing laboratory staff immediately elevates the data/results to the Director of Health Diagnostics and/or Veterinary Sciences. These parties interpret these data and identify whether or not the Team must be mobilized. When the significance/relevance of data requires Team mobilization, the Director of Health Diagnostics and/or Veterinary Sciences immediately contact Quality Assurance and the Team is mobilized within 4 hours.
The Team convenes to minimally review the data and: 1) develop action plan to isolate suspicious colony through risk mitigation steps to control supply, animal and personnel movement and immediately ceasing animal distribution from the location(s); 2) develop confirmatory testing plan, 3) initiate short term business analysis regarding potential customer impact, and 4) develop the internal and external communication plan. Generally the confirmatory testing plan is executed within 24 hours. The Team generally meets daily and/or at time points when more testing data is available and/or when modification to the existing action plan is required. Customers impacted by halting distribution are contacted by Customer Services via phone within 24 hour to inquire if they would prefer to delay shipment or receive the animals given the current set of data. In instances where confirmatory testing refutes the original finding, any specifically impacted customers are notified within 24 hours of the false testing data and an investigation will follow to identify the root cause of the original data.
Response to Positive Results and Notification of Clients
Should additional testing confirm the original result(s), the Team reconvenes and modifies the current action plan as required and executes the external communication plan. This plan includes contacting each customer that has received animals from the location within the last 6 weeks (from the original suspicious test result) or since the last negative test, whichever is longer. The specifically impacted customers are contacted by Customer Services via phone and via eBlast (email) and directed to a web posting with all relevant information on Taconic’s web page. Customer contact occurs within 24 hours of receipt of confirmatory test results. The webpage information is continually updated to provide customers with the most current and relevant information with regards to the health impact.