Customer Service

Taconic's experienced team can provide all the information you need to place and process your orders for our animal models and services. The team consists of Strategic Account Managers, Customer Service Representatives, and Subject Matter Experts with extended access to animal production personnel and board-certified veterinarians.

North America:

Phone: +1 (518) 697-3915
Fax: +1 (518) 697-3910
Toll-free: 888-TACONIC +1 (888) 822-6642
Hours (Monday-Friday): 7:00am - 7:00pm ET

Europe:

Phone: +45 70 23 04 05
Fax: +45 69 80 35 99
Hours (Monday-Friday): 7:00am - 5:00pm CET
  • Contact Us - Inquire about Taconic's products, services, or your account.
  • Start an Order - Use this form to send your order specifications to a Customer Service Representative.
  • Ordering Information - Details about placing an order.
  • Pricing Guide - Create a customized PDF of Taconic models and surgical services.
  • Account Managers - Locate the contact information of your Account Manager.
  • Global Distributors - Locate the contact information of our distributors serving the Asian market.
  • Taconic Locations - Locate the contact information for specific Taconic locations.
  • eTaconic - Our customer portal for Custom Breeding Services. Access your colony inventory in real time.
  • My Genotyping Account - Log in to your Transnetyx account